Customer Support

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We are a small studio in Buffalo, NY. Most messages receive a reply within one to two business days.

Order & shipping

For tracking, address changes, or delivery issues, email [email protected] with your order number and the name on the order.

Processing times vary by set and colorway. Made-to-order items ship after production and quality check; you will receive a confirmation when your order ships.

Product questions

Not sure which color or scale fits your board? Visit the product page to configure options, or read the FAQ for sizing and care notes.

Each listing includes specifications where available (piece count, material, king height).

Returns & damage

See our returns policy for eligible items and timeframes. If something arrives damaged, contact us within 14 days of delivery with photos of the packaging and pieces.

Custom work

Commissions and one-off designs are handled through the custom design flow. Support for custom orders is the same inbox: [email protected].